Delivery and Returns

Delivery Terms and Conditions

These Delivery Terms and Conditions govern the delivery of products purchased through our website or any other platform operated by Dunns Marketplace Limited ("we", "us", "our").

1. Delivery Area

We offer UK-wide delivery for most of our products. However, exemptions and surcharges may apply to certain locations such as remote areas or offshore islands. If your address falls outside our standard delivery area, please contact us prior to placing your order to inquire about alternative delivery options and any applicable surcharges.

2. Delivery Timeframes

We aim to process, pack, and ship your order within 3-5 days. However, please note that delivery timeframes may vary depending on our courier and other factors such as your location and product availability. We will do our best to ensure your order reaches you in a timely manner and will notify you promptly if there are any changes to your delivery timeframe.

3. Delivery Charges

Delivery charges are based on the total value of your order and the method of delivery selected. Surcharges for certain locations may apply and will be calculated at checkout. The charges are as follows:

  • For standard delivery:
    • Orders below £60: £7.99 delivery fee
    • Orders between £60 and £100: £4.99 delivery fee
    • Orders of £100 or more: Free delivery
  • For keg delivery via pallet courier:
    • 1-3 keg(s) delivery: £50
    • Free delivery for orders of 4 or more kegs

These charges will be automatically applied and displayed at the checkout before you finalise your purchase. Please note that delivery charges are subject to change without prior notice.

4. Delivery Process

Upon successful placement of your order and confirmation of payment, we will process your order for delivery. You will receive a confirmation email with your order details and expected delivery timeframe. If you are unable to accept the delivery, please notify the courier as soon as possible to reschedule.

5. Inspection Upon Delivery

Upon delivery, please inspect the products carefully for any damage or discrepancies. If you notice any issues with your order, please notify the delivery team immediately. We recommend documenting any damages with photographs and contacting our customer service team within 14 days of delivery to report the issue.

6. Delivery Restrictions

Please note that we reserve the right to refuse delivery to certain locations or addresses deemed inaccessible or unsafe for our delivery team. If we are unable to deliver to your address for any reason, we will notify you promptly and provide alternative options if available.

7. Returns and Exchanges

We accept returns and exchanges. If you wish to return or exchange a product, please contact our customer service team to initiate the process. Please note that returned items must be in their original condition and packaging, and customers are responsible for any return shipping costs unless the return is due to a fault or error on our part.

8. Contact Information

If you have any questions or concerns regarding our delivery terms and conditions, please contact our customer service team at.

9. Amendments

We reserve the right to update or modify these Delivery Terms and Conditions at any time without prior notice. Please review this page periodically for any changes.

By placing an order with us, you agree to abide by these Delivery Terms and Conditions.