Refunds and Returns

Refunds & Returns

We strive to ensure all products are sent and arrive in good condition but understand that rare mistakes can happen or fragile contents can sometimes get damaged in transit.

We aim to make the returns process as simple as possible for you and our team are available to rectify this for you quickly and easily.

If you have received goods that are below the standard you expect and wish to return them, please get in contact with us either on 01698 727777 or email orders@dunnsfoodanddrinks.co.uk .

If an attempted delivery is obviously damaged then you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at orders@dunnsfoodanddrinks.co.uk and we will issue either a redelivery of the order if stock is available, or a full refund, whichever is preferable. If an item has arrived damaged, we encourage you to take a picture of the broken product and the box as we may need this for our own records or as proof for our courier’s records. 

We cannot accept responsibility for delivery failure if you provide an incorrect address, postal code or contact telephone number. Please check all information is correct when placing your order.

For logistical reasons, Dunns Marketplace Ltd do not accept returns unless exceptional circumstances apply.  To return goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return items in their original packaging to: Dunns Marketplace Ltd, 32 Glasgow Road, Blantyre, G72 0JY with a note of your name and order number.

Keg Returns

In the extremely rare event you have a faulty keg, make sure you have checked your keg set up is correct.

Here are some points to consider before returning a keg to us:

  • You have adjusted the gas pressure adequately 
  • You have adjusted your flow rate adequately
  • You have cooled your keg adequately
  • There are no leaks or faults in your system (excluding keg faults)
  • Tubing is sufficiently and regularly sanitised

If you are unsure, please get in touch and one of our engineers will talk through any set up issues with you.

In the extremely unlikely event the keg itself is damaged or faulty, we can collect the keg. Following this we will send the keg back to the brewer to assess any faults. You will only receive a refund to your account when the brewer has confirmed the keg is faulty and credit is refunded to Dunns Food and Drinks (our supplier).

Important: This refund process is designed by the brewers primarily for the licensed pub trade. As such it can take several weeks to resolve, and so may take several weeks to issue a refund to you. Typically, brewers will refuse to take back kegs that have 5 or more pints of liquid removed, and so we can not guarantee a credit will be issued if your keg has more than 5 pints of liquid removed. 

If you have any questions please get in touch

01698 727777
orders@dunnsfoodanddrinks.co.uk

 

This does not affect your statutory rights.