Refunds and Returns

Refunds & Returns

We strive to ensure all products are sent and arrive in good condition but understand that rare mistakes can happen or fragile contents can sometimes get damaged in transit.

We aim to make the returns process as simple as possible for you and our team are available to rectify this for you quickly and easily.

If you have received goods that are below the standard you expect and wish to return them, please get in contact with us either on 01698 727777 or email orders@dunnsfoodanddrinks.co.uk .

If an attempted delivery is obviously damaged then you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at orders@dunnsfoodanddrinks.co.uk and we will issue either a redelivery of the order if stock is available, or a full refund, whichever is preferable. If an item has arrived damaged, we encourage you to take a picture of the broken product and the box as we may need this for our own records or as proof for our courier’s records. 

We cannot accept responsibility for delivery failure if you provide an incorrect address, postal code or contact telephone number. Please check all information is correct when placing your order.

For logistical reasons, Dunns Food and Drinks do not accept returns unless exceptional circumstances apply.  To return goods, the customer is liable for all return shipping costs except in cases where goods are are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return items in their original packaging to: Dunns Food and Drinks Ltd, 32 Glasgow Road, Blantyre, G72 0JY with a note of your name and order number.

This does not affect your statutory rights.